Refund policy

We believe in what we are selling. If you still for some reason decide to step back, we cover you! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return it back.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase which need to be send to our return email.

To start a return, you can contact us at return@cool-body.eu email content must contain receipt or proof of purchase. Please note that returns will need to be sent to the following address:

Physical address:

Visamäentie 25 B/16, 13100 Hämeenlinna, Finland

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

When returning package back, you do not need to pay anything - it is free. Transportation back will be fully covered by CoolBody. 

You can always contact us for any return question at return@cool-body.eu

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as meat jerky) and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically informed on your email and refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at return@cool-body.eu with all necessary informations such as return case id.